Products

How do I know which size to buy?
We always suggest going by the actual measurements of the products rather than the age ranges as these are only a guide. You can access our simple size checker by clicking on 'Check my size' on the product page, then enter your child's measurements and it will recommend the best size.

How do I care for my products?
Unless otherwise stated on the product page all items are hand wash only in cool clean water and leave to dry away from direct sunlight. Do not machine wash or use any detergents.

What is UPF 50+?
UPF is the UV Protection Factor rating which shows how much of the suns harmful rays can pass through the fabric. Using UPF50+ clothing protects against 97% of the sun harmful rays.

What do I use underneath a Happy Nappy?
We recommend the Nappy Wrap and Nappy Liners underneath the Happy Nappy as this helps cleaning of the Happy Nappy if an accident occurs and classes as the 'double layer system' recommended by swim schools. Alternatively you can wear a disposable swim nappy underneath the Happy Nappy.

What is the difference between the original Happy Nappy and the New Improved Happy Nappy?
The New Improved Happy Nappy is designed to be a 3D shape with moulded back panels and specialist fabric on the waist and legs for a better leak free fit.

Orders, Delivery and Returns

Do I need an account to place an order?
You do not have to have an account with us to place an order, just click 'Check out as guest' when in the checkout.

Can I cancel my order?
Unfortunately once an order has been placed it can not be cancelled or amended. If you not longer require your order you can return the item to us following the instructions on the Returns page on the website.

Where is my order?
Please check the Delivery Info page to see how long your chosen delivery service takes for delivery. If it has been longer than the expected delivery window please contact our Customer Service Team on 0845 528 0831.

Can I track my order?
If you have placed your order on a next day service you will receive a tracking number on email once your order has been dispatched where you can track your order. However, if you have placed an order on Economy or Standard delivery we are unable to provide a tracking number for these orders. If a tracking number has not been received please contact our Customer Service Team on 0845 528 0831.

What is your returns policy?
Please see the Returns Policy page on the website.

Can I exchange my order for another size?
Please see the Returns Policy page on the website.

What should I do if I receive a faulty product?
Please email our Customer Service team at info@splashabout.com and provide an image of the fault and batch number (underneath the inside tag) so they can investigate the issue.

Mailing Lists

How do I sign up to the mailing list?
To sign up to our emailing list simple enter your email address in the 'Join Our Community' box at the bottom of any page on the website.

Where can I find news and information about Splash About?
We have a Facebook, Instagram and Twitter account which are updated with news and information regarding products, sales and more.