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Our warehouse is based in Stallingborough, UK and we offer a collection service for people living in Stallingborough, Grimsby, and the surrounding areas. Please contact our customer services for more details.
Europe
Approximately 5-7 working days (Mon-Fri). Price depends on the destination, a quote will be received at checkout. Our warehouse is based in the Netherlands so all orders placed on our EU website will be dispatched from the Netherlands.
Worldwide
Telephone: 08455280831/01472 236465
E-mail: info@splashabout.com with any order queries.
* Please note, orders are dispatched Monday - Friday. An item can not be classed as lost until 10 days after dispatch. Only after this time, can we resend/refund the item
Updated: 17/02/2025
We want you to be completely happy with your Splash About purchase. But if something isn’t quite right, no problem, we’ll be happy to help you return or exchange it.
Returns Policy
You can return any unworn items with tags intact (where applicable), within 30 days of receiving your order.
Please note that returns are made at your own cost. To get started, simply visit our Returns Portal. You’ll just need your email address and order number to log in and choose one of the following options:
- Refund – We’ll issue a full refund for your returned item(s) once they’ve been received and checked.
- Exchange – Swap your item for a different size (subject to availability). Available options will be shown in the portal
- Credit Note – Choose a credit note instead of a refund and receive an extra little bonus added to your refund amount to spend on your next order!
Payment for postage via the portal is required when you request your return.
If you’d rather use your own courier, you’re welcome to do so — just keep in mind that this is at your own cost and responsibility until your parcel arrives with us.
How to Return an Item:
1. Visit our Returns Portal.
2. Enter your email address and order number.
3. Select the items you’d like to return and tell us why.
4. Choose whether you’d like a refund, exchange, or credit note.
5. Decide whether to buy a return label or use your own carrier, then follow the instructions.
6. Send your parcel back to us using your chosen method.
Once your return has been received and processed, we’ll send you a confirmation email.
If you need any help along the way, our friendly team is always happy to assist. You can call, email, or chat to us online — whatever works best for you!
Telephone: 01472 236465
Email: info@splashabout.com
Live Chat: Available via our website during office hours
