If you require an alternative size or colour for your product, please re-order via our website. We will be more than happy to offer a refund for any unworn items returned to us in their original and undamaged packaging, with tags intact. Please complete the returns slip included in your parcel with all details so that we are fully able to identify your return and process your refund as soon as possible. Please note that we will ONLY be able to offer a refund if these conditions are met and failure to comply will result in a delayed or unfulfilled refund. The costs of returning any goods are the responsibility of the sender. We recommend that a tracked service is used as we cannot refund items lost in transit.
UK orders, if your order is returned within 14 days of receipt, the cost of our basic postage will also be refunded under the Consumer Contracts Regulations. For returns received after 14 days or non UK orders, the full value of the goods shall be refunded, but postage charges will not be reimbursed.
Please return any items in compliance of these conditions to the below address, within 30 days of receipt:Splash AboutEuroparc Innovation Centre,
Innovation Way,EuroparcGrimsbyNorth East LincolnshireDN37 9TT
In the unlikely event there is a problem with your order, please contact us within 7 days of your order.
Please do not hesitate to contact us should you require any other help or advice.
Telephone: 0845 5280831 E-mail: firstname.lastname@example.org